*Just for the record, I am NOT the type of person who would knowingly download such things, I'm just REALLY frustrated with the whole situation*
Without getting into all the details - two weeks ago, my laptop suddenly got extremely slow to the point where it wouldn't function at all. As it is still under warranty, I took it to the Verizon store where I got it from, only to be told that I would need to call Hewlett-Packard's customer service number, because that company actually deals with the warranty stuff.
Anyhow, turned out that I apparently had a bunch of trojans on my laptop, and because that sort of thing is NOT covered under warranty, I had to pay for tech support to get it fixed. And unfortunately it didn't end up quite that simple - let's just say it would've been a LOT easier if the tech support people didn't have to follow a script and try to troubleshoot where it was NOT needed or possible.
So.....my laptop is currently being worked on by relatives who are far more computer-literate than I am, and it's been REALLY frustrating not being able to get online at home. (makes it harder to keep in touch with what I need to do for my secretary job)
Without getting into all the details - two weeks ago, my laptop suddenly got extremely slow to the point where it wouldn't function at all. As it is still under warranty, I took it to the Verizon store where I got it from, only to be told that I would need to call Hewlett-Packard's customer service number, because that company actually deals with the warranty stuff.
Anyhow, turned out that I apparently had a bunch of trojans on my laptop, and because that sort of thing is NOT covered under warranty, I had to pay for tech support to get it fixed. And unfortunately it didn't end up quite that simple - let's just say it would've been a LOT easier if the tech support people didn't have to follow a script and try to troubleshoot where it was NOT needed or possible.
So.....my laptop is currently being worked on by relatives who are far more computer-literate than I am, and it's been REALLY frustrating not being able to get online at home. (makes it harder to keep in touch with what I need to do for my secretary job)


the only reason I didn't was because my antivirus has a tendency to do that to all downloads, even ones for like school that are perfectly trusted. But yeah.]. And I fixed it myself by looking up solutions online. It's not perfect...and I posted a help topic on a computer forum for people who are way more experienced than I am to help me with it [speaking of which, I really should finish up with that...just 'cause it's working now doesn't mean it's perfect
I had to come in with my laptop to get so I could get wireless around campus [they had to put the password in]. Starting up, my computer's a little slow...it always has been. It doesn't have a lot of memory, and I need to have more programs than I probably should have on it. But it still works great. The idiot doing it managed to freeze it just because he couldn't wait like 2 more minutes.
So I had to do a hard boot/cold restart [whatever it's called when you have to just press the power button 'til it dies] and he was acting like it was my computer's fault. If I didn't need the wireless password, I swear I would have said, "No, it's YOUR fault because you apparently don't realize computers need more than a minute to BOOT UP!"

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