Picture this scenario if you will. You get a call and pick it up and you get an automated recording to wait for the next available representative. FUCK THAT!!
I got a call like that yesterday. As soon as I got that recording I hung up. I don't care who it is. If I'm going to be placed on hold using up my minutes, it's going to be on my own terms, not theirs.
I got a call like that yesterday. As soon as I got that recording I hung up. I don't care who it is. If I'm going to be placed on hold using up my minutes, it's going to be on my own terms, not theirs.



I consider it a sport. I figure, that if I'm tying them up by making them *think* I'll buy whatever they're selling, then I've done my job. If the boss isn't in and it's a slow day, I try to keep them on the phone as long as possible. They're getting time wasted so they're not scamming someone else.
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